Patient Information
Before your visit
If you are visiting our clinic for the first time, we recommend completing the forms below before your appointment. This will help us reduce waiting time and ensure your visit runs smoothly.
If you wish to continue your care with us and nominate your preferred GP to Medicare, please also complete the:
After hours GP Service
When our clinic is closed, the following services are available:
- Home Doctor Service: 134100
- Australian Locum Medical Service: 132660
After-Hours Medical Advice & Emergency Contacts
- Emergency: 000
- Poisons Information: 13 11 26
- Nurse on Call: 1300 60 60 24
- Maternal & Child Health Line: 13 22 29
- Lifeline: 13 11 14
- Suicide Support Line: 1800 859 585
Frequently asked questions
I’m a new patient — what do I need to do?
If it is your first-time to our clinic, we encourage you to fill out the following forms to make your attendance faster.
Our reception team can assist you if you need help accessing or completing these forms.
Do you bulk bill?
Middle Camberwell Medical Centre is a fully private billing clinic.
We focus on delivering thorough, unhurried consultations and ensuring every patient receives high-quality, personalised care. To provide this level of service, we see fewer patients each day and invest in experienced staff, advanced equipment, and a modern clinic environment.
An out-of-pocket fee applies to all consultations. Fees must be paid on the day, and we cannot offer appointments if there are outstanding accounts.
What if I don’t have a Medicare card?
We welcome all patients, regardless of Medicare status.
With Medicare: You may be eligible for rebates for certain appointment types.
Without Medicare: Your private health insurer may reimburse some of your consultation costs. Please check with your insurer, as we are unable to advise on individual policy coverage.
How do I transfer my medical records?
Having access to your past medical history helps us provide safer, more informed care.
Our reception team can provide you with a simple form that allows us to request your records from your previous clinic. Please note that some clinics may charge a fee for preparing and sending records.
Do you offer home visits?
Home visits may be available at the discretion of the doctor. A standard fee of $350 applies.
Please speak with reception to discuss suitability and availability.
What is your cancellation policy?
How long are appointments?
- Standard appointments are 15 minutes.
- Specialty Services/Procedures are 30 minutes.
What happens if I miss my appointment?
A Did Not Attend (DNA) fee applies if you miss your appointment or do not provide sufficient notice.
- The fee is $50 per 15 minutes ($100 for 30 minutes) of booked time.
- Special consults over 30 minutes: fee determined at the doctor’s discretion.
How much notice is needed to avoid a DNA fee?
- At least 1 hours’ notice prior to your scheduled visit is required for Standard appointments.
- At least 2 hours’ notice prior to your scheduled visit is required for Specialty/Procedure appointments however we kindly request 24 hours’ notice.
Can I book another appointment if I have an outstanding DNA fee?
No. You will not be able to book future appointments until all DNA fees are paid in full.
What if I need to see a doctor after hours?
For care outside our clinic hours, please contact:
Hello Home Doctor 134100
For emergencies, call 000 or attend the nearest Emergency Department.
The closest public ED to our clinic is:
Box Hill Emergency Department.
What if I have a disability?
We welcome patients of all abilities.
Our clinic (including restrooms) is fully wheelchair accessible.
If you require:
a quieter waiting area,
assistance upon arrival, or
information about quieter appointment times,
please let our reception team know—we are happy to accommodate your needs.
Billing Information
Payment is required on the day of your consultation.
Medicare rebates can be processed onsite.
Some appointment types may attract a higher fee (e.g., procedures, long consultations).
Test Results
Doctors do not provide results over the phone unless arranged beforehand.
Most results require a follow-up appointment so your doctor can discuss their significance and next steps. Reception staff do not provide any results over the phone.
Repeat Prescriptions & Referrals
To ensure safe and appropriate care, repeat prescriptions and specialist referrals generally require an appointment.
We do not provide long-term or new prescriptions without a consultation.
Privacy & Confidentiality
Please visit our Privacy Policy.
Zero Tolerance Policy
We are committed to providing a safe environment for our staff and patients.
Aggressive, abusive, or threatening behaviour will not be tolerated and may result in refusal of services.
Privacy & Data Security Notice